Privacy Policy

Overview

Brightline Labels & Packaging ("Brightline," "we," "our," or "us") respects your privacy. This policy explains what information we collect, how we use it, and your rights regarding that information. It applies to our marketing website at brightlp.com and the Brightline customer portal.

Information We Collect

We collect information you provide to us directly, including:

• Contact details (name, company, email address, phone number) submitted through quote requests, contact forms, and portal registration
• Project specifications and files submitted as part of estimate requests or design service projects
• Portal login credentials and session data used to authenticate your account
• Communications you send to us through forms or email

We may also collect standard server log data such as IP addresses, browser type, and pages visited to help us maintain and improve our systems.

How We Use Your Information

We use the information we collect to:

• Process and respond to quote requests, inquiries, and design project submissions
• Provide and maintain your customer portal account and associated services
• Communicate with you about your orders, projects, proofs, and account activity
• Send operational communications such as order confirmations and status updates
• Improve our website, services, and customer experience

We do not sell your personal information to third parties.

Data Storage and Security

Your information is stored on secure servers. We use industry-standard measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Customer portal sessions are encrypted and expire automatically after a period of inactivity. Artwork and design files submitted through the portal are stored securely and are accessible only to you and authorized Brightline staff.

Cookies

Our website may use cookies or similar technologies for functionality such as maintaining your portal session. We do not use tracking cookies for advertising purposes.

Third-Party Services

We may use trusted third-party services to support our operations (such as cloud hosting and file storage). These providers are contractually obligated to protect your information and may only use it to provide services on our behalf.

Your Rights

You may request access to, correction of, or deletion of personal information we hold about you. To make a request, contact us at adam@brightlp.com. We will respond within a reasonable timeframe.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website or portal after changes are posted constitutes your acceptance of the updated policy.

Contact

If you have questions about this policy or our privacy practices, contact us at adam@brightlp.com.